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Head of HR Consultancy

5 March 2024

We are a group of companies delivering commercially focused employment and business law advice and solutions, HR support, wellbeing and training, mediation and dispute resolution services to a variety of clients. The exciting part is, it doesn’t stop there as we are constantly developing new products and services to meet our clients’ needs.

We’re looking for an exceptional HR Consultant and people leader to lead our team of HR Consultants.

People are our business- we provide a one stop shop to employers providing employment and business law advice, HR support, Training and Wellbeing solutions. Our clients are from a wide variety of industries and from the private and not-for-profit sectors. In addition to overseeing a portfolio of client relationships and services and managing and developing our team of experienced HR Consultants, the role will involve working with our Finance and Support teams to ensure that effective and efficient business processes are followed. The role will also involve developing client relationships, identifying new business opportunities and working with marketing and the Managing Director of Loch HR, Training and Wellbeing to help grow and develop our client base. This also involves working with our team of employment lawyers to look for opportunities to provide ‘joined up’ and holistic employment support to our clients,

Main responsibilities for the role:

HR Consultancy and client engagement

  • Form a close working relationship with the Group Managing Director, and the Senior Leadership team
  • Provide leadership to optimise the company’s financial performance and strategic position
  • Take overall control of the company’s accounting function, including managing and implementing financial processes and controls
  • Contribute fully to the development of the Group’s strategy across all areas of the Group, challenging assumptions and decision-making as appropriate and providing financial analysis and guidance on all activities, plans, targets and business drivers
  • Analyse the financial climate and market trends to assist senior executives in creating strategic plans for the future
  • Work with the Group Managing Director and Senior Leadership Team to grow the business, formulating strategies and plans

Management of Finance Team

  • Owning and developing a portfolio of client relationships, proactively engaging with clients and identifying their needs and services that we can offer to them (across the whole Loch Group) as well as responding to enquiries and requests in line with our agreed service levels.
  • Providing expert HR input and guidance to clients across the whole HR spectrum
  • Identifying trends in the wider HR and business world, as well as within our client base, and using these to help focus our range of services and our marketing on addressing key business issues.
  • Ensuring that client ‘onboarding’ is effective and engaging and that clients have a good understanding of our services.
  • Monitoring levels of client engagement and satisfaction and implementing



Team Leadership

  • Understanding and overseeing delivery of the Loch HR consultancy model, including our HR retainer services and ‘value add’ project work
  • Delegating and overseeing a team of HR Consultants to deliver services to their client group- ensuring high quality, value for money services that lead to long term client relationships and partnerships
  • Acting as a point of escalation for complex HR matters and supporting the team with technical HR queries and developing client relationships
  • Ensuring excellent HR service delivery and instilling a culture of ‘win it’, ‘do it’, ‘get paid for it’
  • Instilling and overseeing effective processes and systems for recording client work undertaken, accurate record keeping and briefings/ handovers.
  • Creating a high-performance team environment where collaboration, respect and fun are at the centre of what we do
  • Supporting the HR Consultancy team to develop their skills and knowledge to continue to provide excellent consultancy services and create an environment of continuous feedback, development and learning



Internal People and Culture

  • Line Manage Loch Associates’ People Lead to deliver excellent people services to our staff- including recruitment and selection, induction and onboarding, pay and benefits and people development.
  • Lead a project to review and ‘bring to life’ our organisational values and behaviours and align our approach to employee engagement, people development and performance management

Skills & Qualifications:

  • Excellent knowledge of the whole spectrum of employment law and HR good practice
  • Experience of delivering high quality HR Consultancy
  • Experience of managing a team of HR Professionals
  • Experience of, and appetite for, networking and business development
  • MCIPD qualified
  • Strong HR generalist background with experience of handling complex ER cases
  • Strong relationship building skills with the ability to coach and influence a variety of people at all levels of a business
  • Work experience across more than one sector
  • Excellent business acumen and an understanding of commercial decision making
  • Excellent report writing skills
  • Demonstrablae understanding of approaches to customer relationship management and use of related systems
  • Excellent listening and coaching skills
  • Ability to work as part of a team of Senior Managers
  • Ability to juggle conflicting priorities
  • Evidence of using initiative to identify issues and present a variety of solutions to the client


In return we can offer you supportive and friendly work colleagues at our offices based in Tunbridge Wells and Eastbourne. We have regular social events, a ‘dress for your diary’ dress code and an office dog ‘Ellie’. The whole team are encouraged to look for new business opportunities and improvements in processes as well as supporting each other. We have a Group Life Insurance, a Health Cash Back Plan scheme, Employee Assistance programme, and Private Health Insurance. Great contributions are rewarded with our bonus scheme as well as our quarterly ‘Above and Beyond award’ where we ask our employees to nominate their colleagues to be recognised for their achievement.

Supplemental pay types: Bonus scheme

Work Location: In person

If this sounds like the type of work environment that motivates you, then we would love to hear from you.

To apply, please email [email protected] 

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