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Managing Inquiries and Employee Investigations

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Managing Investigations and inquiries

While most matters in the workplace can be resolved quickly and efficiently, there may be instances when a more detailed investigation is required. A successful investigation allows you to accurately establish the facts, and subsequently make informed decisions on the most appropriate course of action. Investigations can also promote positive staff relations, demonstrating to employees that their complaints are being taken seriously by management. However conducting an investigation internally is not without its challenges. They can be time-consuming, and you may not have the right, independent person to manage the process effectively. Selecting a suitable investigator is critical in ensuring that the findings are not only robust, but that they identify any potential sources of liability and reduce the risk of any future claims against you.

Investigations, claims, disciplinary and grievances:

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How Loch Law can help

Getting an investigation wrong can have significant repercussions if a claim is brought against you later on. Loch Law can carry out an investigation on your behalf, where our impartial experts will be able to plan and conduct the process thoroughly before reviewing all of the evidence available from witnesses, documents, internal emails, and more.

Alternatively, we can help you identify and appoint the most appropriate member of staff to carry out the procedure, and offer guidance as to what needs to be done – who to speak to, what questions to ask, and other detailed direction to facilitate a smooth and efficient investigation.

Investigations are often fact-finding exercises in the first instance, seeking to establish definitively whether allegations are accurate and the exact nature of events. This process must be carried out with systematic rigour and the results analysed properly to arrive at a full understanding of the situation – and therefore the best course of action needed in response.

Using Loch Law to support your investigation will ensure you minimise the impact of an investigation on your business, whilst ensuring a fair and accurate outcome.

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Testimonials

We have been incredibly thankful for having your support over the last few years and our clients have been very impressed with the help they have received from Pam Loch and the rest of the team. We cannot praise you highly enough.

Loch Law Client

The expertise of Loch Law made me feel in very safe hands. Caroline was thorough in explaining the legal situation, giving clear advice and was committed to getting me a fair outcome

Senior Professional

Thank you so much for your work; it is greatly appreciated. I can’t wait to get this situation resolved! Thank you again. We would be lost without you.

Loch Law Client

I cannot recommend Joe Milner at the Tunbridge Wells office highly enough. He was extremely helpful and reassuring, and settled my claim quickly and efficiently. What a delightful chap to do business with.

Loch Law Client

I cannot tell you how much I appreciate your help and please let whoever helps you get this out of the door know that I appreciate theirs too!

Loch Law Client

The speed of their service levels combined with high quality advice always exceeds our expectations and as a result we have been a satisfied client of the firm for over 7 years. I would not hesitate to recommend Loch Law to any business.

Operations Director, Professional Services

It goes without saying my contacting you at the outset & getting your great advice gave me confidence through this upsetting episode.

Loch Law Client

Pam and her team are always on hand to expertly advise us on any employment law issues we have. The speed of their service levels combined with high-quality advice always exceeds our expectations and as a result, we have been a satisfied client of the firm for over 7 years. I would not hesitate to recommend Loch Law to any business.

Operations Director, Professional Services

I cannot recommend Joe Milner at the Tunbridge Wells office highly enough. He was extremely helpful and reassuring and settled my claim quickly and efficiently. What a delightful chap to do business with.

Loch Law Client

Thank you so much for your advice. I really appreciate the fact that you were able to understand the nature of our company and tailor your advice accordingly. I think that ability is key in defining a good lawyer. Lawyers who cannot deviate from 100% security are of little use.

Loch Law Client

The expertise of Loch Law made me feel in very safe hands. Caroline was thorough at explaining the legal situation, giving clear advice and was committed to getting me a fair outcome.

Senior Professional

Flexible solutions and additional support

We can also assist in investigating problems with staff absenteeism. By working closely with the dedicated HR Medical Specialists from our sister company, Loch HR, we can help to understand whether an employee with poor attendance has a legitimate medical issue, and how you can effectively manage the situation.

Loch Law can also step in to review the results of an inquiry conducted by another party, such as in a court or tribunal setting. Every investigation is different, and we can provide a bespoke solution based on the unique needs of your business.

Enquire now on 0203 667 5400

Our experts are waiting to talk with you and our aim is to respond to all enquiries within 2 hours.

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